Refund policy
NavNexis sells digital services, so nothing is shipped back to us and refunds depend on how much work has been done.
What we sell
Our services include Shopify store builds, redesigns, migrations, audits, speed optimization, custom app development and prepaid development hours. These are delivered online and cannot be returned once completed.
When you can get a refund
- Work not started. Ask within 14 days of purchase and we refund the full amount.
- Work in progress. If you cancel after work has started, we refund the amount paid minus the hours already worked and any third-party costs already incurred.
- Unused prepaid hours. Hours that have not been used are refundable within 14 days of purchase.
- Duplicate or incorrect charges. We refund these in full at any time.
If something is wrong with the work
Tell us within 7 days of delivery if the work does not match the agreed scope or has a defect. We will fix it at no extra charge. If we cannot fix it within a reasonable time, we refund the fee for that part of the work.
What is not refundable
- Work that has been completed, delivered and approved
- Prepaid hours that have already been used
- Third-party costs such as apps, themes, domains, hosting and Shopify subscription fees
- Free audits, quotes and consultations
- Problems caused by changes made by you or another developer after delivery
How to request a refund
- Email info@navnexis.com with your order or invoice number.
- Explain the reason and include screenshots or links where they help.
- We reply within 3 business days with a decision or a request for more detail.
Approved refunds go back to the original payment method within 5 to 10 business days. Your bank may take additional time to show the credit.
Signed agreements
If you have a signed proposal or statement of work with us, its refund and cancellation terms apply where they differ from this policy.
Contact
NavNexis.
Email: info@navnexis.com
